Build a Digital Guest Experience Foundation
Guests expect more than clean rooms — they want seamless, tech-enabled stays. Whether it’s mobile check-in, in-room controls or digital concierge services, your tech stack needs to be agile, secure and guest-centric. We help hospitality providers connect the dots between platforms, enabling smoother operations and memorable digital touchpoints from booking to check-out.
Empower Hotel Teams to Work as One
From front desk to housekeeping to management, real-time coordination is essential to delivering standout service. Our unified communication solutions enable hotel teams to collaborate across locations and shifts — using voice, video, messaging and CRM tools to resolve guest needs faster and run day-to-day operations more smoothly.
Redefine Guest Engagement Across Every Channel
Guests might reach out via call, email, social or messaging — and they expect fast, personalised responses every time. Our contact centre solutions make it easy for your staff to deliver consistent, branded experiences across all channels, with intelligent routing and guest-aware interactions that feel personal, not scripted.
Automate Everyday Tasks, Elevate Every Interaction
From reservation confirmations to service requests, automation can lighten the load on your team and speed up service for your guests. We provide tools to streamline routine workflows — like digital concierge bots, auto-alerts for room readiness and automated check-out messaging — all with your brand voice front and centre.
Turn Operational Data into Guest Insights
From guest preferences to service delivery stats, hospitality businesses sit on a wealth of data — but it’s often siloed. Our solutions bring it all together, giving your teams real-time visibility into guest journeys, satisfaction trends and operational performance. Use these insights to optimise staffing, personalise service, and boost guest loyalty.
Deliver Accessible, Welcoming Hospitality for All
Every guest deserves a great stay — regardless of language, ability or digital confidence. We help hotels offer inclusive, accessible service at every touchpoint, from AI language translation to accessible interfaces. Because great hospitality is about making everyone feel welcome, understood and at home.
Britannic and Mitel – Trusted Partners in Hotel Technology
The hospitality industry is built on connection — with guests, between teams and across every touchpoint. That’s why we’ve spent years working alongside hoteliers to deliver communication solutions that are stable, scalable and easy to use.
Together, Britannic and Mitel support hotels that want to stand out through service. Whether it's making operations smoother or helping staff stay connected, we focus on technology that improves both the guest experience and the employee experience.
We don’t believe in one-size-fits-all. Our consultative approach starts with listening — understanding your needs, your challenges and your vision — so we can help you get the most out of your investment.
Top 9 Tips for Hotel Guest Communication: Essential Know-How for Hospitality
Looking to make your hotel's guest communication more engaging and effective? You've come to the right place. We're sharing insider tips on how to connect with your guests more meaningfully, from small changes in daily interactions to adopting best practices that can transform the guest experience. These insights aim to help you get to the heart of what your guests truly need and desire, building stronger, more memorable connections with them.
Infographic: Elevate Your Guest Experience
Discover the top 4 communication challenges hotels are facing — and the 5 essential questions every hospitality leader should be asking to stay ahead. This infographic reveals how guest expectations, staff pressures and evolving tech are reshaping the industry and what you can do to respond.
Crossing Borders: The Diary of a Worldwide Business Traveller
Business travel isn’t all conference rooms and hotel breakfasts. In this interview, a seasoned international event organiser shares her experiences staying in hotels around the world — from what works, to what still needs improving — and how smart technology is quietly redefining the modern guest experience.
Read Interview MiVoice Business for the hospitality and hotel sector
Effective communication is the cornerstone of every prosperous hotel. With MiVoice Business, customers benefit from flexible, scalable, and secure communications, tailored by advanced hotel systems to suit the requirements of the hospitality industry. These systems cater to a broad range of establishments, from small economy hotels to some of the world's most renowned luxury hotels.
View MiVoice Business whitepaperTalk to our hospitality sector experts
Whether you want to develop through innovation or improve what you already have, we're here to help with experience and vision.
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